About

Rashad Issa, FCQI | FCXA

Rashad is a Non-Executive Director, strategy specialist and an operational Quality, governance & assurance expert. A Chartered Quality Professional, Project Manager PMP certified, and Project Management Office Certified Practitioner, with extensive experience in setting up project management processes and quality management standards from the ground up across different industries, including financial services, banking, shipping, retail and employee health and wellbeing, and FinTech. With a proven track record of guiding ambitious businesses to operational excellence, Rashad is the Chair of the Board of Trustees of the Chartered Quality Institute (CQI) and Senior Vice President, Quality & Business improvement for SGX global subsidiaries implementing Quality Management principles, spearheading efforts to optimise regulatory compliance in financial benchmarks, fostering process improvements, efficiency and excellence.

Rashad is a fellow of the CQI and has been recognised as a Fellow of the CX Academy for his contributions to elevating the profile of the customer experience industry. He is a mentor for Quality practitioners registered with the CQI, as well as new project managers with the Project Management Institute (PMI). He is actively engaged with PMI through various advisory and global leadership roles.

Rashad was awarded Finalist in the International Quality Awards for the Quality Professional in a New Project of the year. He has worked with global teams across the UK, Europe, USA, Asia and the Middle East, and helped them drive improvement to achieve their goals.

Rashad is a thought leader leveraging his platform as a Podcaster and a Blogger. Founder of the Rashad in Conversation podcast and the How To Quality©️ series, shedding light on the indispensable value that the Quality profession contributes to businesses worldwide, sharing inspiring success stories from global leaders.