Author: Rashad Issa FCQI | FCXA
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Managing Projects in Time of Crisis
In 2024, Lebanon’s challenges prompted the Project Management Institute Lebanon Chapter to assist charities and NGOs through project management. A group of volunteers created five-minute training capsules on project management topics, now available for free. They are now initiating governance support and coaching for NGO leaders to enhance their impact, particularly in crisis situations.
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How to: Think Differently (People)
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. In this instalment, I cover 4 strategis under the topic of Think Differently.
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Quality Live Conference & International Quality Awards
Quality Live early bird tickets are now released along with the programme and the International Quality Awards. Check it out and book your ticket. See you there!
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Can we stop talking about surveys!
In this blog, I explore the different between customer experience and customer satisfaction surveys. It emphasizes that customer experience encompasses every interaction rather than just survey results. A personal example illustrates how different advisor interactions impacted the overall experience. I share broader insights beyond surveys to understand and improve customer engagement.
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The AI Frontier – The CX Academy Symposium
Happy 2025! This post introduces valuable insights from roundtable discussions on Customer and Employee Experience amid AI advancements. It highlights a newly published e-book by the CX Academy, offering actionable tips for professionals. A free workbook accompanies the book to enhance learning. Get in touch if you have success stories!
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2024 Wrap Up, a Year of Personal Growth
A year filled with great achievements, enormous learning, new connections, and hopefully a bit of impact inspiring others. Thank you for staying with me along the way. I wish you all a fab 2025!
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Collaboration is Multidimensional
On November 12, 2024, Asana hosted its World of Innovation summit in London, focusing on productivity and collaboration. The event featured user and executive tracks, panels on organizational behavior, and the introduction of Asana AI. Here are my takeaways.
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Exploring AI Assurance: Key Insights from the CQI Course
‘Quality Professionals who recognise that explainability in AI is not just about technical details but involves making AI decisions clear to non-technical stakeholders are uniquely positioned to advocate for the development of explainable AI models.’ In this post, I reflect on my learnings from the CQI’s latest course: The Future of Assurance and Potential of…
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How to: From Compliance to Performance
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. In this instalment, I share the one question you can ask to help businesses go from compliance to performance
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How to: Asana (Uncertainty)
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. In this instalment, I share how to Asana
the Quality strategy 