Author: Rashad Issa FCQI | FCXA
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How to: Wear 6 Hats to Make Better Decisions
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment I share with you a tool called WOOP. Read on to see how to WOOP your project’s success
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My interview with Lisa Mudzikisi for The Chartered Quality Institute
My interview with Lisa which went out to all the Volunteers of the Chartered Quality Institute in Jan 2024 where I share my views and aspirations for the profession to continue to grow and do great things.
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How to: WOOP Your Project / Process Success
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment I share with you a tool called WOOP. Read on to see how to WOOP your project’s success
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How To: Quality©️ – 2023 Wrap up
Here is a wrap up of all the How To: Quality blogs that were posted. Happy Reading and See you in 2024
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How to: Make Your Quality Strategy Stick
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment I share how to make your Quality Strategy stick
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The CX Leader of the 21st Century
The Customer Experience Leader is a professional who posses a plethora of skillset. They tap in those skills depending on the situation they are in. In this post, I explore three skills and behaviours as explained by Jeff Sheehan in his book: Customer Experience Management Field Manual.
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How to: Set Your Quality Strategy in a New Project
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment I share how to set your Quality strategy in a new project
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Quality 4.0 & Customer Experience
The Chartered Quality Institute (CQI) and Gartner’s research highlights the benefits of using Quality 4.0 to enhance customer experience. Quality 4.0 provides a modern framework to apply the core principles of quality into today’s businesses. It doesn’t seek to replace the 7 quality principles but augments them fittingly in current contexts, with case studies in…
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Resilience Through Risk Management
Building resilience through strategic management is a new report published by Project Management Institute highlighting the trends leaders must be aware of, and how businesses are looking to invest in AI to help analyse data. In this post, I share my review of the report and the key responsibility professionals have.
the Quality strategy 