Category: Quality
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How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement, Assurance, and Governance.
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Bridging the Gap between Strategy Design and Delivery
A single resource page for all 10 principles of bridging the gap between strategy design and strategy delivery by Brightline Initiative and Project Management Institute
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Transforming Beyond the Crisis
SECURE: a framework to help leadership tackle crisis through 6 touch points and move their business from survival, into stabilisation, then surging out of the crisis.
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A Move to Quality 4.0
Few months back the Chartered Quality Institute published a case study titled: Baltic Exchange: A Move to Quality 4.0. I was a co-author of the case study because it reflected the work that I personally lead at the Baltic Exchange to ensure our Quality Framework maximises on the digital tools we have. Since then, the…
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The Role of the Chair
Here are few tips that would help you chair meetings more effectively and be successful as the Chair of a Board as defined by NEDA
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How to Improve a Business Process
Let’s answer your most asked questions on process improvement: What is it? Why is it important? How can I start it?
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The Difference between ‘Sorry if’ and ‘Sorry that’
The simple yet powerful use of the right language: Sorry if vs Sorry that when dealing with dissatisfied customers and the power of one pillar from the CX Framework: you get me.
the Quality strategy 