Tag: Quality Management
-
My interview with Lisa Mudzikisi for The Chartered Quality Institute
My interview with Lisa which went out to all the Volunteers of the Chartered Quality Institute in Jan 2024 where I share my views and aspirations for the profession to continue to grow and do great things.
-
How to: WOOP Your Project / Process Success
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment I share with you a tool called WOOP. Read on to see how to WOOP your project’s success
-
How To: Quality©️ – 2023 Wrap up
Here is a wrap up of all the How To: Quality blogs that were posted. Happy Reading and See you in 2024
-
How to: Make Your Quality Strategy Stick
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment I share how to make your Quality Strategy stick
-
The CX Leader of the 21st Century
The Customer Experience Leader is a professional who posses a plethora of skillset. They tap in those skills depending on the situation they are in. In this post, I explore three skills and behaviours as explained by Jeff Sheehan in his book: Customer Experience Management Field Manual.
-
How to: Set Your Quality Strategy in a New Project
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment I share how to set your Quality strategy in a new project
-
Quality 4.0 & Customer Experience
The Chartered Quality Institute (CQI) and Gartner’s research highlights the benefits of using Quality 4.0 to enhance customer experience. Quality 4.0 provides a modern framework to apply the core principles of quality into today’s businesses. It doesn’t seek to replace the 7 quality principles but augments them fittingly in current contexts, with case studies in…
-
How to: Realise your Competitive Potential
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is the exclusive feature which the CQI published celebrating World Quality Week 2023
-
How to: Compliance
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is: How to: Compliance
-
How to: Implement ISO9001 certification
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment welcomes a guest author who shares How to: Implement ISO9001 Certification
the Quality strategy 