Tag: Strategy
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Can we stop talking about surveys!
In this blog, I explore the different between customer experience and customer satisfaction surveys. It emphasizes that customer experience encompasses every interaction rather than just survey results. A personal example illustrates how different advisor interactions impacted the overall experience. I share broader insights beyond surveys to understand and improve customer engagement.
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The AI Frontier – The CX Academy Symposium
Happy 2025! This post introduces valuable insights from roundtable discussions on Customer and Employee Experience amid AI advancements. It highlights a newly published e-book by the CX Academy, offering actionable tips for professionals. A free workbook accompanies the book to enhance learning. Get in touch if you have success stories!
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2024 Wrap Up, a Year of Personal Growth
A year filled with great achievements, enormous learning, new connections, and hopefully a bit of impact inspiring others. Thank you for staying with me along the way. I wish you all a fab 2025!
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Collaboration is Multidimensional
On November 12, 2024, Asana hosted its World of Innovation summit in London, focusing on productivity and collaboration. The event featured user and executive tracks, panels on organizational behavior, and the introduction of Asana AI. Here are my takeaways.
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How to: From Compliance to Performance
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. In this instalment, I share the one question you can ask to help businesses go from compliance to performance
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Quality Live 2024 Takeaways
The Chartered Quality Institute (CQI) held its flagship event in London, focusing on AI, sustainability, organizational culture, and workforce skills. Key points included the influence of collective culture, the importance of understanding AI, rethinking leadership, and engaging with sustainability through collaborative supply chain efforts. The event emphasised the vital role of Quality Professionals in shaping…
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How to: Choose the Best Process Map Tool
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. In this instalment, I share how to Choose the Best Process Map Tool
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How to: Write a Policy
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. In this instalment, I share how to Write a Policy
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How to: Champion Execution
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. In this installment, I share how to champion execution.
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GPS to Purpose
The Project Management Institute (PMI) hosted its annual Global Volunteer Leaders Summit in Mexico City, gathering nearly 200 people from around the world. The conference unveiled the new strategy phase, PMI NEXT, and emphasized the theme “Embrace Curiosity.” It featured workshops, networking sessions, and a GPS to Purpose concept aimed at maximizing project success.
the Quality strategy 