Category: Quality
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Quality 4.0 & Customer Experience
The Chartered Quality Institute (CQI) and Gartner’s research highlights the benefits of using Quality 4.0 to enhance customer experience. Quality 4.0 provides a modern framework to apply the core principles of quality into today’s businesses. It doesn’t seek to replace the 7 quality principles but augments them fittingly in current contexts, with case studies in…
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Resilience Through Risk Management
Building resilience through strategic management is a new report published by Project Management Institute highlighting the trends leaders must be aware of, and how businesses are looking to invest in AI to help analyse data. In this post, I share my review of the report and the key responsibility professionals have.
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How to: Realise your Competitive Potential
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is the exclusive feature which the CQI published celebrating World Quality Week 2023
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How to: Compliance
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is: How to: Compliance
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How to: Implement ISO9001 certification
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment welcomes a guest author who shares How to: Implement ISO9001 Certification
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How to: Prepare for an Audit
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is: How to: Prepare for an Audit
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Episode 15
Six Steps to Exceptional Customer Experience with Firas Mahasen
the Quality strategy 