Six Steps to Exceptional Customer Experience with Firas Mahasen
Firas Mahasen is a Certified Customer Experience Professional and Service Quality Expert within Retail and Banking industries. CXPA Canada Regional Leadership Council member, keynote speaker at the Annual Customer Experience Strategies Summit Toronto 2022, and proud judge at the CX Impact Award.
A highly visible leader with a talent for initiating and driving change, specialized in CX/EX Management and strong believer in the power of customers, with a track record of success he has supported several companies transform to customer centricity and gain service related awards. Has a strong drive for execution which has been honed through extensive international exposure having now lived, worked and managed large multicultural teams.
You can connect with Firas on LinkedIn and on Twitter
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