Your fractional Chief Quality Officer
Rashad Issa FCQI
Senior Quality Leadership, without the full-time hire.
End-to-end process mapping, QMS design and ISO 9001 support, and maturity assessment, led by an experienced Chief Quality Officer who works alongside your leadership team to deliver lasting business transformation.
What is a fractional Chief Quality Officer?
A fractional Chief Quality Officer gives your organisation the experience of a senior Quality Leader, for the time you actually need. Engagements typically start from one day a week and flex as your priorities change.
Board-level Quality Leadership
A seat at the leadership table, shaping strategy, risk and governance, not just compliance.
Flexible commitment
From one day a week, scaled up or down as your needs evolve, without the cost of a full-time executive hire.
Capability that stays
Your people build their own skills along the way, so your Quality Management System thrives long after the engagement.
Does this sound familiar?
Most organisations we meet are not short of effort. What they are often missing is clarity: a shared picture of how work really gets done, and confidence that it is done well every time.
Bottlenecks and single points of failure
Your operations depend on a few key people, work stalls between teams, and no one has a clear end-to-end view of how value is delivered.
Perfect on paper, different in practice
Your management system looks right on paper, but you know it isn’t what business as usual really looks like.
No clear view of where you stand
You know improvement is needed, but not where to start, or how you compare with recognised good practice.
How we can help
Four connected services. Start with the one that matters most to you today, and build from there.
Maturity assessment
An objective view of where you stand today, benchmarked against the CQI Competency Framework and ISO 9004, with a clear roadmap for what to do next.
- You receive: a clear view of your current maturity, your key strengths and gaps, and a prioritised improvement roadmap, all tailored to your organisation
- Ideal for: boards and leadership teams who want evidence before they invest in transformation
End-to-end business process mapping
See how work really flows across your organisation, where it breaks down, and who owns each step.
- You receive: clear current and future-state process maps, ownership and handoffs, and a prioritised list of improvements
- Ideal for: leaders driving transformation, growth, restructure or new systems, or tackling repeat failures
Quality Management System design and ISO 9001 support
A Quality Management System your people actually use, designed around how your business works and ready for certification.
- You receive: QMS design, internal audit support and certification readiness
- Ideal for: organisations seeking ISO 9001 for the first time, or wanting more value from an existing system
Now available
ISO 9001:2026 transition support
Move to the new standard with confidence. We help you understand what has changed, close the gaps and prepare your people and your auditors for transition.
- You receive: a gap analysis, a transition plan and support through to your transition audit
- Ideal for: organisations already certified to ISO 9001:2015
How it fits together: mind, method, momentum
Lasting Quality is not a project with an end date. It starts with clear thinking, is built on sound method, and is sustained by momentum. You can join the journey at any point.
01
mind
Assess
Build a shared, honest understanding of where you are today. A maturity assessment gives your leadership team the evidence to decide where to focus.
02
method
Map and design
Map how work really flows, then design a Quality Management System around it, aligned to ISO 9001 and built for the people who use it.
03
momentum
Implement and sustain
Implement new ways of working, build internal capability and audit skills, and create change that lasts long after certification.
Ready to see where you stand?
A free, no-obligation conversation about your priorities and where to begin.
What changes for you
Clarity, from boardroom to frontline
Leaders know where the organisation truly stands, and every team understands what good looks like, who is accountable for what, and how their work contributes.
Visibility at every step
See how work flows end to end, so bottlenecks surface early and decisions rest on evidence rather than assumption.
Connected operating model
Teams work better together across boundaries, not in silos, so transformation reaches every part of the business. Effort goes into the value-adding work that matters most, and the work itself becomes more enjoyable.
Why the Q strategy
For more than 20 years, Rashad Issa FCQI has helped organisations implement robust governance frameworks and lead business improvement on a global scale. We bring the rigour of international standards with a practical, people-first approach, so your teams own the change rather than simply comply with it.
In their words
Keep learning
Training: develop your own auditors with our ISO 9001:2026 Lead Auditor course.
View training dates →
