CQI – Page 2 – the Quality strategy

Quality Live 2024 Takeaways

Jun 22, 2024

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The Chartered Quality Institute (CQI) held its flagship event in London, focusing on AI, sustainability, organizational culture, and workforce skills. Key points included the influence of collective culture, the importance of understanding AI, rethinking leadership, and engaging with sustainability through collaborative supply chain efforts. The event emphasised the vital role of Quality Professionals in shaping…

My interview with Lisa Mudzikisi for The Chartered Quality Institute

Feb 26, 2024

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Rashad Issa FCQI | FCXA

in Auditing, Projects, Quality

My interview with Lisa which went out to all the Volunteers of the Chartered Quality Institute in Jan 2024 where I share my views and aspirations for the profession to continue to grow and do great things.

The CX Leader of the 21st Century

Nov 13, 2023

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by

Rashad Issa FCQI | FCXA

in Projects, Quality

The Customer Experience Leader is a professional who posses a plethora of skillset. They tap in those skills depending on the situation they are in. In this post, I explore three skills and behaviours as explained by Jeff Sheehan in his book: Customer Experience Management Field Manual.

A Move to Quality 4.0

Dec 16, 2022

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by

Rashad Issa FCQI | FCXA

in Quality

Few months back the Chartered Quality Institute published a case study titled: Baltic Exchange: A Move to Quality 4.0. I was a co-author of the case study because it reflected the work that I personally lead at the Baltic Exchange to ensure our Quality Framework maximises on the digital tools we have. Since then, the…

Baltic Exchange: A Move to Quality4.0 Case Study

Sep 26, 2022

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by

Rashad Issa FCQI | FCXA

in Auditing, Projects, Quality

Last year the Chartered Quality Institute embarked on detailed research on Quality 4.0 of which I was a part. The research was conducted by Oakland Group. The principles are defined and the foundation for propelling the profession into the future is laid out. Read how the Baltic Exchange moved to Quality 4.0View post to subscribe to site…

Quality Profession Benchmark 2022

May 10, 2022

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by

Rashad Issa FCQI | FCXA

in Projects, Quality

Whether you participated in the research or not, this workforce insights report should be on your radar if you want to keep your professional development in focus. I share my 3 take aways from it.

Round Up of 2019 Quality Events

Dec 20, 2019

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by

Rashad Issa FCQI | FCXA

in Quality

2019 was another successful year for the CQI London branch. We have seen few changes in the committee which brought some fresh ideas to the group. Here is a round up of all the events we held.