Tag: CQI
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The CX Leader of the 21st Century
The Customer Experience Leader is a professional who posses a plethora of skillset. They tap in those skills depending on the situation they are in. In this post, I explore three skills and behaviours as explained by Jeff Sheehan in his book: Customer Experience Management Field Manual.
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A Move to Quality 4.0
Few months back the Chartered Quality Institute published a case study titled: Baltic Exchange: A Move to Quality 4.0. I was a co-author of the case study because it reflected the work that I personally lead at the Baltic Exchange to ensure our Quality Framework maximises on the digital tools we have. Since then, the…
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Baltic Exchange: A Move to Quality4.0 Case Study
Last year the Chartered Quality Institute embarked on detailed research on Quality 4.0 of which I was a part. The research was conducted by Oakland Group. The principles are defined and the foundation for propelling the profession into the future is laid out. Read how the Baltic Exchange moved to Quality 4.0
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Quality Profession Benchmark 2022
Whether you participated in the research or not, this workforce insights report should be on your radar if you want to keep your professional development in focus. I share my 3 take aways from it.
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Round Up of 2019 Quality Events
2019 was another successful year for the CQI London branch. We have seen few changes in the committee which brought some fresh ideas to the group. Here is a round up of all the events we held.
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Britain, Four Brexit Scenarios
Risk Management applied for Brexit in a framework presented by Jonathan Blanchard Smith from SAMI Consulting
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Round up of 2018 Quality Events
A round of all the events that were planned by the CQI London branch volunteers…
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International Quality Awards 2018
The second international Quality Awards hosted by the CQI took place on Nov 21st, 2018…
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CQI London’s workshop for World Quality Day
Did you know that world celebrates Quality every year? Are you a Quality Professional seeking to raise the awareness for the Quality Profession? Do you have a team of Quality professionals who would welcome the attention for just one day? Then this is your chance! If you have not heard already, but the world celebrates…
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5 Min With Rashad Issa… Quality World Magazine, September Issue
5 min with… An article about my views on the ISO45001 the new health and safety standard in regards to employee wellbeing.
