Author: Rashad Issa FCQI | FCXA | FRSA
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Transforming Beyond the Crisis
SECURE: a framework to help leadership tackle crisis through 6 touch points and move their business from survival, into stabilisation, then surging out of the crisis.
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A Move to Quality 4.0
Few months back the Chartered Quality Institute published a case study titled: Baltic Exchange: A Move to Quality 4.0. I was a co-author of the case study because it reflected the work that I personally lead at the Baltic Exchange to ensure our Quality Framework maximises on the digital tools we have. Since then, the…
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The Role of the Chair
Here are few tips that would help you chair meetings more effectively and be successful as the Chair of a Board as defined by NEDA
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How to Improve a Business Process
Let’s answer your most asked questions on process improvement: What is it? Why is it important? How can I start it?
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The Difference between ‘Sorry if’ and ‘Sorry that’
The simple yet powerful use of the right language: Sorry if vs Sorry that when dealing with dissatisfied customers and the power of one pillar from the CX Framework: you get me.
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What is it like Post Graduating?
It is always a pleasure to meet individuals keen to progress their knowledge and are eager to make a difference. UWL invited me to deliver a guest lecture on Project Strategy for their MSc class on Applied Project Management. The students asked me different questions part of the ice breaker. Here are their questions and…
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Baltic Exchange: A Move to Quality4.0 Case Study
Last year the Chartered Quality Institute embarked on detailed research on Quality 4.0 of which I was a part. The research was conducted by Oakland Group. The principles are defined and the foundation for propelling the profession into the future is laid out. Read how the Baltic Exchange moved to Quality 4.0
the Q strategy 