Author: Rashad Issa FCQI | FCXA | FRSA
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How to: Quality – Handle Complaints
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This one is 5 step framework to help you handle complaints.
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How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement, Assurance, and Governance.
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Bridging the Gap between Strategy Design and Delivery
A single resource page for all 10 principles of bridging the gap between strategy design and strategy delivery by Brightline Initiative and Project Management Institute
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Transforming Beyond the Crisis
SECURE: a framework to help leadership tackle crisis through 6 touch points and move their business from survival, into stabilisation, then surging out of the crisis.
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A Move to Quality 4.0
Few months back the Chartered Quality Institute published a case study titled: Baltic Exchange: A Move to Quality 4.0. I was a co-author of the case study because it reflected the work that I personally lead at the Baltic Exchange to ensure our Quality Framework maximises on the digital tools we have. Since then, the…
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the Quality strategy 