Tag: Leadership
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My interview with Lisa Mudzikisi for The Chartered Quality Institute
My interview with Lisa which went out to all the Volunteers of the Chartered Quality Institute in Jan 2024 where I share my views and aspirations for the profession to continue to grow and do great things.
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The CX Leader of the 21st Century
The Customer Experience Leader is a professional who posses a plethora of skillset. They tap in those skills depending on the situation they are in. In this post, I explore three skills and behaviours as explained by Jeff Sheehan in his book: Customer Experience Management Field Manual.
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How to: Implement ISO9001 certification
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment welcomes a guest author who shares How to: Implement ISO9001 Certification
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How to: Prepare for an Audit
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is: How to: Prepare for an Audit
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How to: Understand a Process
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is: How to: Understand a Process
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How to: Investigate an Operational Problem or an Issue
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is: How to: Pitch Your Work – Audit or Assurance
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The Evolution of PMOs, 4 mindsets or a hybrid of all?
Project Management Institute and PwC launched a new report called the Evolution of PMOs (Project Management Offices). ‘ Organizations are on a continuous journey to deliver greater value from project portfolios that continually grow in complexity and size, as the world’s economy becomes increasingly projectified. To improve project outcomes, many organizations are turning to value-based delivery…
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How to: Pitch Your Work – Audit or Assurance
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governance. This instalment is: How to: Pitch Your Work – Audit or Assurance
the Quality strategy 